7s.com Frequently Asked Questions

To register on 7s.com, click the Sign Up button on the homepage and fill in your full name, email address, Philippine mobile number, and date of birth. You will receive a one-time password (OTP) via SMS to verify your number. Once verified, your 7s.com account is active and ready to use. Registration is free and takes under two minutes.

The minimum age to register and play on 7s.com is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. 7s.com verifies age during KYC and will permanently close any account found to belong to a person under 21.

7s.com requires a valid government-issued Philippine photo ID such as a passport, driver's licence, SSS/UMID card, or PhilSys ID. You may also need to provide proof of address (utility bill or bank statement dated within three months) and proof of ownership of your payment method — for example, a screenshot of your GCash account showing your registered name.

On the 7s.com login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to that email within a few minutes. If you no longer have access to your registered email, contact the 7s.com support team directly through the live chat or email support channel.

No. 7s.com strictly allows only one account per individual. Creating multiple accounts — whether under the same or a different name — is a violation of the Terms and Conditions. If duplicate accounts are detected, all accounts will be closed and any associated balances may be forfeited.

Log in to your 7s.com account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment via the GCash app or QR code. GCash deposits on 7s.com are credited to your gaming balance almost instantly — usually within one to two minutes.

The minimum deposit on 7s.com is ₱100. This applies to GCash, Maya, and most other supported payment methods. Some payment channels may have their own minimum thresholds — these will be displayed on the deposit page when you select your preferred method. There is no maximum deposit limit for most standard deposit methods.

7s.com accepts GCash, Maya (formerly PayMaya), GrabPay, QR Ph, BPI, BDO, Metrobank, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph. The full list of available methods is displayed on the 7s.com deposit page. All deposits must be made from a payment account registered in your own name.

GCash and Maya withdrawals from 7s.com typically process within 5 to 30 minutes. Bank transfers to BPI, BDO, and Metrobank usually take 30 to 60 minutes during standard banking hours. Processing times may be longer during peak periods or if additional verification is required by 7s.com's compliance team.

The minimum withdrawal amount on 7s.com is ₱200. Withdrawals must be made to a verified payment account registered in your name. 7s.com does not process withdrawals to third-party accounts under any circumstances. KYC verification must be completed before your first withdrawal is processed.

7s.com does not charge platform fees for standard withdrawals. However, your payment provider — such as your bank or GCash — may apply its own transaction charges, which are outside 7s.com's control. Check your payment provider's fee schedule for details.

7s.com offers a wide selection of slot games from top providers including JILI, PG Soft, Pragmatic Play, and more. Popular titles include JILI Money Coming, Fortune Gems, and Crazy777. Games are accessible from both desktop and mobile browsers — no app download required. Filter by provider or game type on the 7s.com Slot page.

Yes. 7s.com is fully optimised for mobile play on both Android and iOS devices. Simply open your mobile browser and visit the 7s.com website — no app download is necessary. All games, deposit and withdrawal functions, and account management features are available through the mobile browser interface.

Yes. All casino games on 7s.com use certified Random Number Generator (RNG) technology that has been independently audited to ensure fair and unpredictable outcomes. Return-to-player (RTP) rates for slot games are provided in the game information panel. Live dealer games are streamed in real time from professional studios with certified dealers.

Yes. 7s.com features a live casino section with games including Live Baccarat, Live Roulette, Live Blackjack, and Live Sic Bo streamed in real time. Filipino players can interact with professional dealers via the live chat function. Live dealer games are available 24 hours a day, 7 days a week on the 7s.com platform.

7s.com offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms — including minimum deposit, eligible games, and wagering requirements — are published on the Promotions page of the 7s.com website. Always read the full promotion terms before claiming any bonus to understand the wagering requirements.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 on eligible 7s.com games before the bonus converts to withdrawable cash. Each promotion on 7s.com states its own specific wagering requirement.

Yes, most bonuses on 7s.com have an expiry date. If the wagering requirements are not met within the specified period — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings will be forfeited. Expiry dates and wagering deadlines are clearly stated in each promotion's specific terms on the 7s.com Promotions page.

7s.com rewards regular players through an ongoing loyalty programme. Players accumulate points based on their gaming activity, which can be redeemed for bonus credits, free spins, or other rewards. Higher-tier VIP players receive enhanced benefits including dedicated account management, faster withdrawal processing, and exclusive promotions. Check the 7s.com Promotions page for the latest loyalty programme details.

7s.com operates within the framework of Philippine online gaming regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation). The platform complies with applicable Philippine laws governing online gaming, including age verification requirements, anti-money laundering obligations, and responsible gaming standards.

To self-exclude from 7s.com, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred exclusion period. Self-exclusion takes effect immediately and cannot be reversed during the active exclusion period. Alternatively, contact the 7s.com support team at [email protected] to request urgent self-exclusion.

Yes. 7s.com provides deposit limit tools accessible from Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before the new higher limit applies. These tools are provided to help you stay in control of your gaming budget.

If you feel your gambling is becoming a problem, 7s.com encourages you to use the self-exclusion or cooling-off tools in your account settings immediately. You can also contact the 7s.com support team 24/7 for urgent assistance. For professional support, reach out to a licensed counsellor through the Department of Health (DOH) or the Philippine Mental Health Association (PMHA).

The 7s.com customer support team is available 24 hours a day, 7 days a week. You can reach the team via live chat on the 7s.com website or by emailing [email protected]. For responsible gaming emergencies such as urgent self-exclusion requests, live chat is the fastest channel. Our support team aims to respond to all enquiries promptly.